Send a number to an extension, a ring group, an IVR or your mobile.
A number you buy starts unrouted. Nothing is lost while it is unrouted — callers hear a network message — but it will not ring anywhere until you point it somewhere.
Destinations
- Extension — rings one device or softphone.
- Ring group — rings several extensions at once, in sequence, or round-robin.
- IVR menu — answers with a greeting and routes on the caller's keypress.
- Time condition — routes differently inside and outside your business hours.
- External number — forwards to a mobile or landline. Outbound rates apply to the forwarded leg.
Changing a route
Open Portal → Numbers, choose the number and pick a new destination. The change is written to the switch within a few seconds. If the switch is briefly out of contact, the change is queued and the portal tells you so rather than reporting success it cannot confirm.
Last updated 12 Sep 2026. Something wrong or missing here? Tell us — we would rather fix the page than answer the same ticket twice.