Send a number to an extension, a ring group, an IVR or your mobile.
A number you buy starts unrouted. Nothing is lost while it is unrouted — callers hear a network message — but it will not ring anywhere until you point it somewhere.
Destinations
- Extension — rings one device or softphone.
- Ring group — rings several extensions at once, in sequence, or round-robin.
- IVR menu — answers with a greeting and routes on the caller's keypress.
- Time condition — routes differently inside and outside your business hours.
- External number — forwards to a mobile or landline. Outbound rates apply to the forwarded leg.
Changing a route
Open Portal → Numbers, choose the number and pick a new destination. The change is written to the switch within a few seconds. If the switch is briefly out of contact, the change is queued and the portal tells you so rather than reporting success it cannot confirm.
Last updated 1 Nov 2026. Something wrong or missing here? Tell us — we would rather fix the page than answer the same ticket twice.