One extension can ring a desk phone, a laptop and a mobile at the same time. Staff answer wherever they are, and the customer only ever sees your business number.
Everything below is what the platform actually does today, not a roadmap. If something you need is missing, ask — we would rather tell you no than have you find out after signing up.
A softphone on the computer people already use costs nothing and works in minutes. Most businesses find that is enough, and buy desk phones only for reception or a shared area. Starting with software also means you find out what you actually need before spending on handsets.
An extension supports three simultaneous registrations, so the same line can be live on a desk phone, a laptop and a mobile at once. All three ring; whoever answers first takes the call. There is nothing to forward and nothing to remember to switch over at the end of the day.
For most desks, an entry-level Yealink or Fanvil handset with two SIP accounts and a colour screen is enough, and costs less than a month of a typical hosted-seat licence. Spend the money on reception instead: a phone with a proper expansion module makes transferring calls far quicker than any software equivalent.
Only if yours are analogue or locked to a previous provider. Any SIP phone released in the last decade will work, and we will tell you honestly if a specific model is more trouble than it is worth.
Yes, with a softphone app. Calls go out as your business number, and personal numbers stay private.
Set a failover destination on the number — usually a mobile. Inbound calls divert there automatically when the extension is unreachable.
No. You pay for extensions and usage. There is no separate licence for features like transfer, hold, voicemail or IVR.
Every plan carries the full feature set. What differs is capacity.
Create an account and your SIP credentials are issued immediately. No card required.
