Queues with agent tiers, wrap-up time, live wallboard counters and full recording. Built on the same switch as everything else, so a small team can grow into it.
Everything below is what the platform actually does today, not a roadmap. If something you need is missing, ask — we would rather tell you no than have you find out after signing up.
Most teams watch average wait time, which hides the calls that went badly. Longest wait and abandonment rate tell you far more: they surface the caller who waited four minutes and gave up, which average wait quietly absorbs. Both are on the wallboard by default.
Telling a caller their position and estimated wait measurably reduces abandonment, because most people abandon out of uncertainty rather than impatience. Announcing a position you cannot meet has the opposite effect, so the estimate is calculated from real recent handling times rather than a fixed number.
A two-person team with a shared queue gets most of the benefit: no missed calls because someone stepped away, and a record of what actually happened. The tiering, overflow and interval reporting matter later. Nothing needs configuring up front to answer a call.
Practically, dozens per queue and multiple queues per account. The real limit is your concurrent-call allowance, which we raise on request.
Yes — an agent is a SIP registration, not a location. Supervisors see the same live metrics either way.
Yes, per queue or per extension. You are responsible for any legal obligation to announce it, which is why it is off by default.
The REST API exposes call records, and we can post call events to a webhook. There is no packaged connector; most teams script it in an afternoon.
Every plan carries the full feature set. What differs is capacity.
Create an account and your SIP credentials are issued immediately. No card required.
